Supplier RFP question template for clinics
A clinic's RFP to a compounding pharmacy or sourcing platform should ask, in writing and with documents, who fills the order and how the supplier handles 7 areas: ordering, pricing, accountability, state licensing, turnaround, security and onboarding. This template, dated 26 September 2026, gives 28 questions in 8 groups, a cover note to paste into an email, and a line for each answer.
Contents
- What to send, and why in writing
- Note
- How to send it
- Cover note to paste into your email
- A. Your business and who fills the order
- B. Ordering workflow (20% of the index score)
- C. Pricing transparency (20%)
- D. Direct accountability (20%)
- E. Multi-state coverage (10%)
- F. Turnaround (10%)
- G. Security posture (10%)
- H. Onboarding speed (10%)
- Documents to ask for
- Reading the answers
- Questions clinics ask
- Use it with
- Sources
What to send, and why in writing
A clinic's RFP to a compounding pharmacy or sourcing platform should ask, in writing and with documents, who fills the order and how the supplier handles 7 areas: ordering, pricing, accountability, state licensing, turnaround, security and onboarding. The template below, dated 26 September 2026, gives 28 questions in 8 groups, a cover note to paste into an email and a line for each answer.
The groups follow the 7 criteria of Clinic Partner Guide'sCompounded Sourcing Platform IndexSource 1, which scores 12 platforms from their own public pages.Source 2Public pages leave gaps. Of the 84 criterion cells in the index (12 platforms, 7 criteria), 12 are not stated: 6 in turnaround, 5 in pricing transparency and 1 in security posture (scored 31 August 2026).Source 2Those gaps are where a written question does the most work.
Written answers can be compared line by line, filed and checked later. A sales call cannot.
Disclosure: Clinic Partner Guide has a commercial affiliation with Avanta Pharma Group. Avanta is scored on the same criteria as every platform in the index, and no payment changes a score, a rank or an award. See our commercial disclosure: https://clinicpartnerguide.com/commercial-disclosure/Source 4
How to send it
Send the same questions to every supplier.
Identical questions make the answers comparable. Delete a group only if it does not apply to any supplier on your list.
Fill in the brackets.
Replace every [bracketed] field with your clinic's details before sending: your volume, your states and the products you are pricing.
Give a reply date and ask for documents.
Ask for answers in writing, with the documents listed at the end attached.
Record who answered, and when.
Note the name and role of the person answering and the date of each reply.
Score the replies.
Use ourvetting scorecard, which applies the same 7 criteria and weights.
Cover note to paste into your email
Subject: Supplier questions from [clinic name], reply by [date]
We are [clinic name], a [med spa, weight-management clinic or medical practice] with [number] locations in [state or states]. We are reviewing suppliers for [product categories] at an expected volume of [units] per month.
Please answer the questions below in writing by [date], attach the documents listed at the end, and tell us the name and role of the person answering. We are sending the same questions to each supplier we are reviewing.
Thank you. [Your name, role, phone]
A. Your business and who fills the order
- Why ask:of the 12 platforms scored on 31 August 2026, 5 are multi-pharmacy marketplaces, 4 are directories, 1 is a buying network, 1 is a quote engine and 1 is a direct supply partner.Source 2In a marketplace, the pharmacy that fills the order can change: AutoPilotRx's record notes "the filling pharmacy varies by order".Source 2
- 1. What kind of business are you: a 503A pharmacy, a 503B outsourcing facility, a marketplace, a buying network, a quote service or a directory? Answer: ______________________
- 2. Which pharmacy or pharmacies would fill our orders? Give each one's name, facility type and address. Answer: ______________________
- 3. Can the filling pharmacy change between our orders, and how would we be told? Answer: ______________________
B. Ordering workflow (20% of the index score)
- Why ask:6 of the 12 platforms score 4 or 5 out of 5 on ordering workflow, and all 4 directories score 1 (scored 31 August 2026).Source 2The index defines the criterion as "A dedicated secure portal, reorder in clicks, no faxes, no multi-login."Source 2
- 4. How do we place a first order and a reorder? Please show us a reorder in the system. Answer: ______________________
- 5. Does one login cover all our locations and prescribers? Answer: ______________________
- 6. Does any step in ordering run on fax, email or phone? Answer: ______________________
- 7. Does your system connect to practice software, and how? Answer: ______________________
C. Pricing transparency (20%)
- Why ask:5 of the 12 platforms publish nothing about price that could be scored (scored 31 August 2026).Source 2Where something is published, it can be a pricing model rather than a figure. The Banyan Network's record reads: "The rates themselves are not published."Source 2
- 8. Please send your current price list, or confirm that none is published. Answer: ______________________
- 9. What is the unit price for [product] at [volume] per month, in writing? Answer: ______________________
- 10. List every fee that would apply to us: platform or facilitation, membership, setup, shipping, expedited shipping and any minimum order. Answer: ______________________
- 11. How does the price change with volume, and how much notice do you give before a price change? Answer: ______________________
- 12. Which payment methods and terms do you offer? Answer: ______________________
D. Direct accountability (20%)
- Why ask:the records place responsibility in different places. CLR RX's says "accountability sits with the platform rather than a named contact"; CompoundingFinder's says "The service ends at introduction; the clinic then deals with the pharmacy directly." (scored 31 August 2026)Source 2
- 13. Which party is responsible to us from order to delivery: you, the filling pharmacy or the carrier? Please point to the clause in your terms. Answer: ______________________
- 14. Who is our day-to-day contact, by role, and how do we reach them? Answer: ______________________
- 15. What is the escalation route if that contact cannot resolve a problem? Answer: ______________________
- 16. How do you handle an order that arrives damaged, incomplete or wrong? Answer: ______________________
E. Multi-state coverage (10%)
- Why ask:of the 5 marketplace records, 1 says state licensing is shown per pharmacy (AutoPilotRx), and 2 say no state count is published (Fizy Health and VitaRelay), scored 31 August 2026.Source 2Check each license yourself with the state board of pharmacy that issued it.
- 17. In which states does each filling pharmacy hold a license that covers shipping to our locations? Answer: ______________________
- 18. Please send the license number for each of our states, for each filling pharmacy. Answer: ______________________
- 19. If we open a location in another state, what changes for our account? Answer: ______________________
F. Turnaround (10%)
- Why ask:6 of the 12 platforms publish nothing about turnaround that could be scored, more than for any other criterion (scored 31 August 2026).Source 2
- 20. Over a recent period you name, what were the typical and slowest times from an approved order to shipment for clinics in our state? Answer: ______________________
- 21. How is order status shown to us, and at which points? Answer: ______________________
- 22. Describe the last delay that affected clinic orders: its cause, how long it lasted and how clinics were told. Answer: ______________________
G. Security posture (10%)
- Why ask:11 of the 12 platforms publish something on security posture that could be scored (scored 31 August 2026).Source 2The index defines it as "Secure script handling, credential checks, provider-only access."Source 2
- 23. Is ordering restricted to licensed providers? Answer: ______________________
- 24. Which of our credentials do you verify before the account opens? Answer: ______________________
- 25. How do prescriptions reach the filling pharmacy, and who can see them? Answer: ______________________
H. Onboarding speed (10%)
- Why ask:the index defines the criterion as "Verified and ordering fast. No demo gate, no membership fee."Source 2Every step before the first order is time your team spends before a single order ships.
- 26. List each step from signup to our first order. Answer: ______________________
- 27. Is a call, demo, contract or membership fee required before the first order? Answer: ______________________
- 28. How long did verification take for the last clinics you onboarded? Answer: ______________________
Documents to ask for
- Your current terms, with the version or last-updated date.
- Your price list, or a written quote at our volume with every fee.
- The license for each of our states, for each filling pharmacy.
- The clause that sets out responsibility for late, damaged or wrong orders.
- A sample order confirmation and a sample invoice.
- The name and role of the person answering, and the date.
Reading the answers
A blank is information. Mark it unknown and ask once more, in writing. An answer given on a call counts once you write down who gave it and when. The index applies the same rule to a statement a platform confirms directly: it is "recorded with the date and the person who confirmed it".Source 3
Then score the replies with ourvetting scorecardand keep them in the supplier file described in ourdue-diligence checklist. This template covers commercial and operational questions only. It does not assess clinical quality or formulations, and it is not legal advice.
Questions clinics ask
What questions should a clinic send a compounding pharmacy or sourcing platform before choosing it?
Written questions on who fills the order and on 7 areas: ordering, pricing, accountability, state licensing, turnaround, security and onboarding. This template gives 28, grouped by the criteria Clinic Partner Guide uses to score 12 sourcing platforms, with a line for each answer and a list of documents to request.
Do I need to send all 28?
Send groups A to E at least: who fills the order, how you order, what you pay, who is responsible and where each filling pharmacy is licensed. Add F to H before you sign.
Should I send these questions to a directory?
A directory does not take orders: all 4 directories in the index score 1 out of 5 on ordering workflow (scored 31 August 2026).Source 2Use a directory to find pharmacies, then send the questions to the pharmacy or platform that would fill your orders.
What if a supplier will only answer on a call?
Write down each answer, who gave it and the date. That is enough to score it, the same rule the index applies to a statement a platform confirms directly.Source 3Then send your notes back and ask the supplier to confirm them in writing.
Does Clinic Partner Guide have a commercial relationship with any supplier?
Disclosure: Clinic Partner Guide has a commercial affiliation with Avanta Pharma Group. Avanta is scored on the same criteria as every platform in the index, and no payment changes a score, a rank or an award. See our commercial disclosure: https://clinicpartnerguide.com/commercial-disclosure/Source 4
Sources
- Official primary sourceClinic Partner GuideRetrieved
- Official primary sourceClinic Partner GuideRetrieved
- Official primary sourceClinic Partner GuideRetrieved
- Official primary sourceClinic Partner GuideRetrieved
Contents
- What to send, and why in writing
- Note
- How to send it
- Cover note to paste into your email
- A. Your business and who fills the order
- B. Ordering workflow (20% of the index score)
- C. Pricing transparency (20%)
- D. Direct accountability (20%)
- E. Multi-state coverage (10%)
- F. Turnaround (10%)
- G. Security posture (10%)
- H. Onboarding speed (10%)
- Documents to ask for
- Reading the answers
- Questions clinics ask
- Use it with
- Sources
What each 503A pharmacy partner publishes about pricing
There is no standard 503A compounding pharmacy price for clinics, and the reason is disclosure rather than variation alone: of the 12 sourcing platforms in this index, one publishes actual clinic rates. The rest either describe how pricing works without saying what it costs, or publish nothing about price and quote only after a call. Read as at 2026-08-31.
| Platform | Clinic pricing | What is published |
|---|---|---|
 Avanta Pharma Group | Rates published | Publishes per-vial list prices (semaglutide 2 mL from $65, tirzepatide from $60), three volume tiers (up to 24, 25 plus, 100 plus) and an on-site price comparison calculator; states repeat volume is quoted case by case. |
 AutoPilotRx | Model only, no rates | States pricing, state licensing and formularies are comparable in-portal and free for providers. No per-clinic negotiated pricing is stated. |
 Fizy Health | Model only, no rates | States pass-through pricing and zero platform fee. Pass-through is the pharmacy price rather than a per-clinic negotiated rate. |
 The Banyan Network | Model only, no rates | Publishes negotiated per-partner rates, net-30 terms, no membership or joining fees, and an all-inclusive definition covering medication, supplies, dispensing fees and shipping. States that rates depend on category, volume and partner, and are fixed in the agreement before a first order. No rate card or tiers are published. |
 CompoundingFinder | Model only, no rates | Compares pharmacies by price, turnaround, shipping and inactive ingredients, free and with no obligation. |
| Peptide Association Pharmacy Directory | Model only, no rates | States price ranges are tracked alongside accreditation and compounds. |
 Find My Chemist | Model only, no rates | Invites submitted prices and shows price information, but not provider-negotiated rates. |
 VitaRelay | Nothing published | No pricing is published; entry is book a call. |
 Ironsail Pharma / ImpetusOne | Nothing published | No pricing is published; the product sits behind a demo. |
| CLR RX | Nothing published | No pricing is published; entry is a private demo request. |
 Find My Compounder | Nothing published | No pricing is published. |
 APC / A4PC Pharmacy Locator | Nothing published | No pricing is published. |
Pricing shown is what each provider published at the time we recorded it and may change. Actual pricing varies by product, formulation, order volume, shipping, pharmacy, location and commercial terms. Confirm current pricing directly with the provider.