CharmHealth Review

• ○Injectable, face or body charting that maps units or treatment areas (not found)
• ○Before and after photo capture or management (not found)
• ✓Digital consent forms (published)
• ✓Product lot, batch or inventory tracking (published)

• “CharmHealth EHR allows physicians to share pre-appointment questionnaires and consent forms with the patients” Source
• “This feature enables Practices to administer drugs directly from in-house inventory during an Encounter, with real-time stock deduction from the selected batch.” Source

General image annotation is offered, but not injectable or face mapping. Before and after photo capture was not found.

• ✓E-prescribing (published)
• ✓Weight or body-composition tracking, or remote progress check-ins (general telehealth visits do not count) (published)
• ✓Weight-loss or GLP-1 programme, protocol or subscription tooling (published)
• ✓Lab ordering and results, or a pharmacy integration (published)

• “connect to more than 70000 pharmacies in the USA to send electronic medical prescriptions and receive refill requests” Source
• “Questionnaires and Screening forms can be shared with patients, to allow them to log their daily weight, exercises, and diet” Source
• “CharmHealth EHR provides ready-to-use templates for weight loss clinics” Source
• “integrated with lab chains like LabCorp, Quest, etc., thereby allowing you to send your lab orders online and receive lab results” Source

Programme tooling is counted for templates built for weight-loss clinics; no GLP-1 subscription tooling was found.

• ○Every plan has a published price (not found)
• ○Payment processing rates are published (not found)
• ✓A starting price, or some plans, are priced (published)
• ○A pricing page describes the plans without figures (not found)

• “The $200 Provider Plan includes an allowance of 1000 SMS/Text Messages per month” Source

• ✓Integrated card payments or point of sale (published)
• ✓Memberships or recurring subscriptions (published)
• ✓Packages, prepaid series or gift cards (published)
• ○Deposits, cancellation fees or patient financing (not found)

• “CharmHealth EHR is integrated with Bluefin Payment gateway so that Practices can charge their Patients within the application” Source
• “The Provider can create a recurring schedule for charging a card periodically.” Source
• “The 'Billing Packages' allows the Practices to create Packages for a set of Procedures/Treatments that can be used by the Patient over a period” Source

Payments need a Bluefin merchant account. Deposits, cancellation fees and financing were not found.

• ✓Online self-booking (published)
• ✓Automated appointment reminders (published)
• ✓Two-way texting or messaging (published)
• ✓A patient portal or patient app (published)
• ○Marketing automation, reviews or loyalty (not found)

• “Allow patients to book appointments from your website and patient portal” Source
• “Automated appointment reminder emails sent to patients helps reduce No Shows.” Source
• “Two-way Text feature enables Practices to send and receive secure text messages from patients.” Source
• “Request appointments with your care team easily from the patient portal” Source

Another page describes booking as requests that staff approve. Two-way texting needs an add-on.

• ✓States HIPAA compliance (published)
• ✓States it signs a business associate agreement (BAA) (published)
• ✓States support for controlled-substance e-prescribing (EPCS) (published)
• ○States SOC 2, HITRUST or ISO 27001 (not found)

• “CharmHealth EHR is a HIPAA compliant EHR and has stringent security and privacy practices” Source
• “you and we may enter into a Business Associate agreement before using the CharmHealth EHR Services” Source
• “CharmHealth's eRx / EPCS enrollment processes and workflows are certified by Surescripts and audited by Drummond for EPCS and MU.” Source

No SOC 2, ISO 27001 or HITRUST statement was found.

• ✓Free trial or self-serve signup (published)
• ✓Data migration or import offered (published)
• ○Onboarding or training included (not found)
• ✓Support channels or hours published (published)

• “Unlike most platforms, CharmHealth lets you get started for free.” Source
• “Depending on the complexity of migration and number of patients to be migrated, our service charges could be as low as $2000.” Source
• “We also offer live support where in customers can simply visit our web site and chat with our support reps.” Source

Migration is paid, and training sessions are charged by the hour, so onboarding is not counted as included.